How We Use Cookies & Data
We believe in transparency about how we collect and use your information. This policy explains our current data practices in simple terms.
Quick Summary
What We Collect
- Contact form information (name, email, project details)
- Email addresses for newsletter subscriptions
- Blog comments (name, email, comment content)
- Chat conversations through TawkTo widget
Why We Collect It
- Respond to project inquiries and provide quotes
- Send relevant updates about web development
- Enable blog discussions and community engagement
- Provide real-time customer support
No Marketing Tracking: We don't use Google Analytics, Facebook pixels, or advertising cookies. We only collect information you voluntarily provide to us.
Types of Cookies We Use
Here's exactly what cookies our website uses and why we need them.
Essential Cookies
Required for basic website functionality
Purpose:
Enable core website features and security
Examples:
- Session management and security
- Form submission protection (CSRF)
- Website navigation and functionality
- Load balancing and performance
Retention Period:
Session-based (deleted when you close browser)
Communication Cookies
Enable chat support and communication features
Purpose:
Provide customer support and maintain chat sessions
Examples:
- TawkTo chat widget functionality
- Chat session continuity
- Chat preferences and settings
- Support ticket management
Retention Period:
Up to 1 year or until you clear browser data
Functional Cookies
Remember your preferences and settings
Purpose:
Enhance user experience with personalized settings
Examples:
- Theme preferences (dark/light mode)
- Language and region settings
- Form field auto-completion
- Newsletter subscription status
Retention Period:
Up to 2 years or until you clear browser data
What Information We Collect
Detailed breakdown of data collection across our website features.
Contact Forms
Data Collected:
- Name and email address
- Company name and phone number
- Project requirements and budget
- Communication preferences
Purpose:
Respond to inquiries and provide quotes
Retention:
3 years for business records
Processing: Form data processed on our secure servers
Email Subscriptions
Data Collected:
- Email address
- Subscription date and preferences
- Email engagement (opens, clicks)
- Unsubscribe requests
Purpose:
Send newsletters and updates
Retention:
Until you unsubscribe or request deletion
Processing: Email service provider (Mailchimp/ConvertKit)
Blog Comments
Data Collected:
- Name and email address
- Comment content
- IP address (for spam protection)
- Comment timestamp
Purpose:
Display comments and prevent spam
Retention:
Indefinitely unless deletion requested
Processing: Comments stored on our servers
TawkTo Chat
Data Collected:
- Chat messages and conversation history
- Name and email (if provided)
- Visit information and page views
- Device and browser information
Purpose:
Provide customer support and improve service
Retention:
1 year from last chat session
Processing: TawkTo (third-party chat service)
Managing Your Cookie Preferences
You have control over how cookies are used on our website.
Website-Level Controls
Chat Cookies (TawkTo)
Disable by not using the chat widget. To delete existing chat data:
- • Email us at privacy@saassimplified.net
- • Request chat history deletion
- • We'll remove data within 30 days
Newsletter & Comments
Manage your subscriptions and data:
- • Unsubscribe links in every email
- • Request comment deletion via email
- • Contact form data removed on request
Browser Controls
Chrome
- 1Click Settings → Privacy and Security → Cookies
- 2Choose 'Block third-party cookies' or 'Block all cookies'
- 3Manage site-specific cookie permissions
Firefox
- 1Click Settings → Privacy & Security
- 2Under Cookies and Site Data, click 'Manage Data'
- 3Choose Enhanced Tracking Protection settings
Safari
- 1Click Safari → Preferences → Privacy
- 2Choose 'Block all cookies' or manage website data
- 3Enable 'Prevent cross-site tracking'
Edge
- 1Click Settings → Privacy, search, and services
- 2Under Cookies, choose tracking prevention level
- 3Manage site permissions for cookies
Important Note
Blocking all cookies may affect website functionality, including contact forms and chat support. Essential cookies are required for basic security and functionality.
Third-Party Services
External services we use and their privacy policies.
TawkTo Live Chat
Our live chat feature is powered by TawkTo, a third-party service that may collect and process information according to their own privacy policy.
TawkTo Collects:
- • Chat messages and conversation history
- • Browser and device information
- • IP address and location data
- • Page visit information
Your Options:
- • Don't use the chat widget to avoid data collection
- • Request chat data deletion from us
- • Review TawkTo's privacy policy directly
Learn more about TawkTo's data practices:
TawkTo Privacy PolicyYour Rights and Choices
You have control over your personal information and how we use it.
Access Your Data
Request a copy of all personal information we have about you, including contact form submissions, comments, and chat history.
How: Email privacy@saassimplified.net with your request
Correct Information
Update or correct any inaccurate personal information we have on file, including contact details or project requirements.
How: Contact us with the corrections needed
Delete Your Data
Request deletion of your personal data, including unsubscribing from newsletters, removing comments, and deleting chat history.
How: Email us with specific deletion requests
Data Portability
Receive your personal data in a structured, machine-readable format that you can transfer to another service.
How: Request data export via email
Response Time: We will respond to your privacy requests within 30 days. For urgent requests, please mention "URGENT" in your subject line.
Questions About Cookies?
We're here to help explain our data practices and address any concerns.
123 Moolyko Street
Buea, Southwest Region
Cameroon
Related Policies:Privacy Policy•Terms of Service
Policy Updates
We may update this cookie policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by:
Last Updated: June 25, 2025
Next Review: June 2026
Our Commitment to Simplicity
We're constantly working to simplify our data collection practices. In future updates, we may reduce blog comments to just name and comment content, and streamline other data collection to the absolute minimum needed for functionality.
Our Goal: Collect only what we need, be transparent about what we collect, and give you full control over your data.
Questions About Our Practices?
We believe in transparency and are happy to explain any aspect of our data collection and cookie usage. Don't hesitate to reach out.